Privacy Policy

Parchwood Partners ("we", "us", "our") operates from 185 Ratchadaphisek Road, Huai Khwang, Bangkok 10310, Thailand. This Privacy Policy sets out how we collect, use, store, and protect personal information that you provide to us, or that we collect in the course of our relationship with you.

We take the privacy of our clients and website visitors seriously. This policy is written plainly, and we encourage you to read it in full.

1. Information We Collect

We collect personal information in the following circumstances:

• Contact enquiries. When you submit the contact form on our website, we collect your name, email address, and the content of your message.
• Client engagements. When you become a client, we collect additional information necessary to conduct our work — this may include your name, position, company name, contact details, and information relevant to the strategic or facilitation work we undertake together.
• Website usage. We collect standard technical information about your visit, including your IP address, browser type, pages visited, and the time and date of your visit. This is collected automatically and does not identify you personally.
• Correspondence. If you contact us by email or telephone, we retain records of that correspondence.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiry and determine whether our services may be of value to you
• To provide the consulting or facilitation services you have engaged us for
• To communicate with you in connection with our arrangements
• To maintain accurate records of our professional engagements
• To understand how our website is used and to improve it over time
• To comply with any legal or regulatory obligations applicable to our practice

We do not use your personal information for unsolicited marketing. We do not sell your data to third parties. We do not share your information with organisations outside of Parchwood Partners except where necessary to deliver our services, or where required by law.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent — where you have provided your information voluntarily through our contact form or correspondence
• Contractual necessity — where processing is required to fulfil the terms of an engagement you have entered into with us
• Legitimate interests — where processing is necessary for our legitimate business purposes, provided these do not override your rights and interests
• Legal obligation — where we are required to process data to comply with applicable law

4. Data Retention

We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law. In practice:

• Enquiries that do not result in an engagement are generally held for twelve months and then deleted
• Records relating to active or past client engagements are retained for seven years following the conclusion of the engagement, consistent with Thai commercial record-keeping requirements
• Website analytics data is retained in anonymised or aggregated form

5. Cookies and Tracking

Our website uses cookies and similar technologies to support its operation and to understand how it is used. For full details, please see our Cookie Policy.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Access to personal data within our practice is limited to those who require it for legitimate professional purposes.

While we take appropriate steps to secure your data, no method of electronic storage or transmission is entirely without risk. We encourage you to exercise care when sharing sensitive information through any digital channel.

7. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with the following categories of recipients, solely as necessary:

• Professional advisors — such as legal counsel or accountants, under obligations of confidentiality
• Technology service providers — who assist in operating our website and communications, bound by appropriate data processing agreements
• Regulatory or legal authorities — where disclosure is required by law or court order

8. Your Rights

You have the following rights in relation to your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to our legal obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected] or by telephone at +66 2 742 3618. We will respond within a reasonable timeframe and without charge.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any revised policy on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:

• Email: [email protected]
• Telephone: +66 2 742 3618
• Post: 185 Ratchadaphisek Road, Huai Khwang, Bangkok 10310, Thailand